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Dealing with a customer enquiry Answering questions and sharing information, receiving and making calls, checking details and giving directions, discussing schedules, solving problems and dealing with enquiries or complaints … the content and timing of telephone calls can be unpredictable, so you need a good range of language strategies. Conference calls represent a special challenge. We simulate one-to-one and group calls to increase your confidence in dealing with clients, colleagues, and suppliers. Audio recording provides a support to language feedback. |
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